FREE UK SHIPPING OVER £50
FREE UK RETURNS
If you're not happy with your purchase you can return the item for a full refund within 30 days of receipt. Any returns must be unworn and in their original condition and packaging. Sale items are treated in the same way
HERE'S WHAT TO DO IF YOU'D LIKE TO RETURN ITEMS WITHIN THE UK
- CLICK HERE TO BE TAKEN TO YOUR RETURN PORTAL WITHIN YOUR CUSTOMER ACCOUNT
- FOLLOW THE STEPS TO THEN BE ABLE TO GENERATE A RETURNS LABEL
RETURNS ARE NOT ACCEPTED FROM TRADE ACCOUNTS, UNLESS THE PRODUCT IS FAULTY
RETURNS FROM OUTSIDE THE UK ARE ACCEPTED BUT ARE NOT INCLUDED IN OUR FREE RETURNS POLICY.
IF RETURNING FROM OUTSIDE THE UK PLEASE SEND TO:
CHINNYDIPPER LTD, C/O SHARK FULFILMENT, 28-30 HAVILAND ROAD, FERNDOWN INDUSTRIAL ESTATE, FERNDOWN, DORSET BH21 7RQ
PLEASE NOTE THAT NQP ITEMS ARE EXCLUDED FROM OUR FREE RETURNS POLICY. You can send back to us at the address above.
If you would prefer to use our return service at a cost of £3.95 you can generate your tracked returns label via the returns page on our website. The £3.95 Return Shipping cost will be deducted from the refund due to you.
Are delivery charges refunded if I return my order?
Delivery charges are not refunded.
If I a return an item that was purchased in a “multi-buy offer,” how much will I be refunded?
When returning one item from a multi-item offer, the discount will usually be split evenly across the items so you won't receive back the full value of the product.
How long do refunds take to process?
Your return would normally take around 3-4 working days to arrive back with us. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. Refund payments can take up to 72 hours to show in your account.
HERE'S OUR RETURNS POLICY IN FULL:
We operate a no–quibble returns policy and if you return an item within 14 days of receipt.
These items returned should be in their original condition. Please remember not to remove any labels / barcodes or tags attached to the items, or dispose of packaging until you are sure you are keeping the items.
All goods will be inspected on return and we try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Just completed your order but changed your mind? No problem – you can return it under the Distance Selling Regulations. Please contact us at firstname.lastname@example.org to cancel your order.
WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DO NOT FIT?
No problem. Just send the item back to us and we'll give you a full refund. Please fill in and enclose the Returns Note that was included in your package
THE LEGAL BIT
If you return any item purchased from the website within 14 days, subject to any damage to the product not being due to your negligence, it will be taken as a cancellation of your order, or relevant part of your order
Goods are provided to you on approval and legal title to the goods will not be yours until the 14 day post-delivery period has expired.
When we receive returned goods, Chinnydipper Ltd will refund you in full the amount you paid for them or offer an exchange, whichever you prefer. You must, however, return the goods to Chinnydipper so that we can do this.
Chinnydipper's total liability for any claim howsoever arising shall not exceed the price of goods supplied by Chinnydipper to the customer. Chinnydipper shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Chinnydipper cannot accept any liability for a failure to comply with specific instructions stated on the website or on the garment. Your statutory rights are not affected by this statement.
Chinnydipper is the trading name of Chinnydipper Ltd, registered in England and Wales, company no 09050373. Our registered office is 4 Lonsdale Road, Bournemouth, Dorset BH3 7LX